Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try-before-you-buy. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the subscription duration and frequency you select at checkout.

By subscribing, you agree to a minimum commitment of two (2) billing periods. Subscriptions cannot be cancelled until at least two successful billing cycles have been completed. After this minimum period has been fulfilled, you may cancel or modify your subscription at any time.

By placing a subscription order, you agree to the minimum two (2) billing cycle commitment outlined above. While our website may state that subscriptions can be “cancelled anytime,” this means cancellations may be made at any time after the initial two billing periods have been completed. Requests to cancel prior to fulfillment of the minimum commitment period will not take effect until the required two billing cycles have been processed.


Your payment details will be stored securely, and you will be charged automatically for each delivery according to your selected schedule, unless you choose to pay in advance.

Some subscriptions may automatically renew at the end of their duration. If you do not wish to renew your subscription beyond the minimum commitment period, you must cancel it AT LEAST 48 HOURS before the next billing date to avoid being charged for the next cycle. 

Cancellations can be made:

By logging into your customer account on our website, or

By contacting us at support@venatren.com.

You may manage, modify, or cancel your subscription using the link provided in your order confirmation email, by accessing your customer account or accesing the "Subscription Management" tab on our website.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are reserving an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining balance at a future date.

You may cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, it cannot be cancelled, but you may request a full or partial refund in accordance with our returns policy.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a specified evaluation period to decide whether to keep the item. If the item is not returned within this period, your payment method will be charged for the full amount automatically.